We guarantee our products 100% and warrant them to be free of any defects. If you ever need to return product for any reason, no questions are ever asked. Simply follow these steps to ensure quick processing.

    1. All returned items require a Return Authorization (RA) number. To request an RA#, simply contact our customer support department by filling out the form provided here.

    2. You will be issued an RA# along with a FREE pre-paid postage label for sending back your cartridges. In order to process your return as quickly as possible, please be sure to use your FREE pre-paid mailing label.

    3. All items must be returned in the original packaging and be accompanied by invoice.

    4. Our replacement/refund policy stipulates that returned product must be received before replacement product can be shipped or a refund/credit can be issued.

    5. We will work to ensure timely processing of all returns. Please allow 5 business days for all replacement products to be shipped or refunds to be issued.